Accounts and Profiles

* What is the difference between the Master Account Name and the Profile Names?
* What is the difference between a Profile Password and a Administrator Password?
* Which password do I use where?
* How does Windows relate to ContentScreen?

Solution

Master Account Name vs. Profile Names
The Master Account Name is the name issued to the account set up by the Administrator of the account. The Master Account Name is typically the name that our technical support representatives refer to when asking you about your problem. The Profile Names are issued to profiles that are set up by the Administrator of the account. Profile names are the names that you have to chose from when you sign onto the Internet.

Profile Passwords vs. Master Account Password
Profile passwords are given to each profile that is on an account. The profile password cannot be the same as the Administrator Password for security reasons. The Profile Password only gives the users access to the internet and does not give them any administrative privileges over their account or anyone else's. The Administrative password is the sole password that secures the account settings for that account.

There are only three places where you'll ever have to use the Master Account Password. The first would be whenever you are going to make changes to your account in the 'ContentScreen Preferences Window'. The second would be when you are uninstalling ContentScreen. The Profile Passwords are used when logging into a profile. This typically occurs when changing profiles, when the computer is rebooted, or when a user attempts to open an internet browser for the first time in the windows session.

Windows and its Relation to ContentScreen
Regardless of how many profiles you have on your Windows operating system the ContentScreen will always work the exact same way. Signing into your 'Windows User Profile' does not automatically sign you into your 'ContentScreen Profile' nor does it limit the amount of access that a user has to the ContentScreen. If any problems arise with the ContentScreen and 'Windows Profiles' then contact our technical support department at (509) 340-1861.

Creating User Profiles

The following procedure instructs an Master User on how to create a user profile. Essentially the Master User opens up filtering preferences and logs into the ContentScreen Preference Window. Once there the Master User can add any number of users profiles up to 5.

1. Right click the system tray icon. (Next to the clock)
2. Then click on 'Preferences', this will then open the preference window. On  left side of the preferences window click on the word 'Administration'.
3. Log in as the ContentScreen administrator.
4. You will see a 'Profiles' section that appears beneath 'Administration'.

Click on the word "Profiles".
5. Click the 'Add User' button.
6. This page will display an empty password box, and 23 filtering categories.
6. You may change the user profile password by entering a new password.
7. Then you may also select or unselect which filtering categories they would like to use.
8. This is done by clicking on the check marks located next to each category.
9. When done, click on the 'Update' button at the bottom of the window.
10. To make sure the profile now exists attempt to log into the user profile.
11. You can close down the 'Preferences' window by clicking on the 'X' in the upper right hand corner.

Changing a User Profile Setting

The following directions are to be used to change a users profile settings. Essentially all the Master User is doing in this exercise is opening up the ContentScreen preferences window, logging in, and making any changes the Master user wants to any pre-existing user profile filtering preferences.

Procedure

1. Right click the system tray icon. (next to the clock)
2. Then click on 'Preferences', this will then open the preference window. On  left side of the preferences window click on the word 'Administration'.
3. Log in as the administrator.
4. You will see a 'Profiles' section that appears beneath 'Administration'.

Click on the word "Profiles". Profiles will appear.
5. Click on 'Edit' next to the profile you would like to change.
6. This page will display a password box, and 23 filtering categories.
7. You may change the user profile password by entering a new password.
8. You may also select or unselect which filtering categories they would like to use.
9. This is done by clicking on the check marks located next to each category.
10. When done, click on the 'Update' button at the bottom of the window.
11. Close down the 'Preferences' window by clicking on the 'X' in the upper right hand corner.

Change Master Account Password

Due to the need for security of the Master Account password, at this time we do not have a way for the Master User to change their password without calling our technical support dept.

Procedure

Phone
Our technical support department can be reach by phone @ 509-340 -1861 between 8 AM and 10 PM PST.

If you are one of our International customers and for various reasons it difficult for you to call us please use our Contact Us page to send us a message with a phone number and contact time so that we may assist you.

Information you should have ready:

* The old Administrative password or last four digits of the credit card that you are using to maintain the account.
* The new password